Skip to main content

Terms of Service and Privacy Policy

These terms and conditions of use and the Privacy Policy (together 'Terms of Service') apply to all users of the VanGoTM Website (the 'Website'). By clicking "I accept" when you register you are stating that you agree to be bound by all of these Terms of Use at all times when using the Website and when participating in shared rides resulting in whole or in part from the use of the Website, and/or receiving benefits such as Guaranteed Ride Home.

Terms of Service

North Front Range Metropolitan Planning Organization's VanGoTM rideshare program is offered strictly as a convenience and service to commuters seeking ridematching services. It is provided based on the agreement that users of the VanGoTM web site accept full personal responsibility for any ride he or she may accept through this service. Due to potential personal risks when accepting or offering rides, all potential VanGoTM users should exercise caution and discretion, and generally take whatever steps he or she deems necessary to ensure one's personal safety. North Front Range Metropolitan Planning Organization, Trapeze Software Group Inc., TripSpark Technologies and RidePro accept no responsibility for actions of any individuals using the VanGoTM program.

Privacy Policy

North Front Range Metropolitan Planning Organization's VanGoTM rideshare program is offered strictly as a convenience and service to commuters seeking ridematching services.

User privacy is very important to us. We are committed to your privacy and security, and strive to provide the best possible user experience for our users and customers. We also strive to protect the personal and confidential information of those who use our online services.

Information collected during registration for the VanGoTM web site is used to match you with potential rideshare partners, and some limited information may be disclosed to them as described below.

Only the site administrators of VanGoTM web site (Trapeze Software Group Inc. and the North Front Range Metropolitan Planning Organization VanGoTM service) will have access to your account information. We will not share or sell this information to outside entities.

What information does the VanGoTM web site collect from me?

Some information is gathered when you register for our VanGoTM program, including:

If you believe that any inaccurate or inappropriate information has been obtained or disseminated through your use of this Web site, you should contact your site administrator through the contact information given on this site.

Who is collecting information and how may it be used?

Only site administrators have access to individual account information. We may analyze site demographics and behavior based on the information provided to us upon registration, gathered from transaction activity, from our server log files or from surveys. We may share with our clients or other third parties aggregated data which does not include information identifying individual users. When you are on the site and are asked for personal information, you are sharing that information with the site administrators. If personal data is to be collected and/or maintained by any company other than by Trapeze Software Group Inc., or North Front Range Metropolitan Planning Organization providing you with this service, we will attempt to notify you on the Web site or in an updated version of this Privacy Policy. If you do not want your data to be shared, you can choose not to allow the transfer by not using the service.

With whom does VanGoTM share my information?

We will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described below. The following describes some of the ways that your information may be disclosed.

Data in the aggregate: We may disclose 'blinded' aggregated data and user statistics to prospective clients and other third parties, and for other lawful purposes. Blinded data is data which does not identify an individual person.

Registration Page data: We disclose the following types of data to potential matches on our system:

In addition, you will be provided with a means to forward contact or other information through our Web site to potential ride match participants. Any information you disclose via this method will be disclosed to such persons.

Other: We also may disclose account information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Use, or may otherwise be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Web site users or site participants, or anyone else that could be harmed by such activities. We may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service and improve our products and services.

What security precautions are in place to protect the loss, misuse or alteration of my information?

Your Account Information and Profile are password-protected so you have access to this personal information. Remember to sign out of your account and close your browser window when you have finished your work. Because of the global nature of the Internet, when you give us information, that information may be sent electronically to servers outside of the country where you originally entered the information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, information that you disclose by use of this site (as with any site that is non-secure), by posting a message or using e-mail, potentially could be collected and used by others. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or from our services, and you do so at your own risk. Once we receive your transmission, we use commercially reasonable efforts to ensure its security on our systems.

What if I want to remove my information?

If at any time you wish to remove your information from the VanGo™ database you can do so by selecting "Delete My Account" on the "My Account" page or you can contact us at the email link in the footer of this page.

What else should I know about my privacy?

You are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online. When you or we end your customer relationship with us, we will continue to treat the information we have about you in a confidential manner.